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Fri, 13 Oct
|Group Digital, Sime Darby Plantation
Customer Journey Mapping Workshop
Time & Location
13 Oct 2023, 9:00 am
Group Digital, Sime Darby Plantation
About
On October 13, 2023, we successfully organized a User Discovery and Customer Journey Mapping workshop, fostering a collaborative partnership between stakeholders from our refineries and the business. This event provided valuable insights into our Delivery - Order to Cash process. The workshop & As Is mapping unveiled opportunities for streamlining operations, enhancing quality control, and improving the overall customer experience. Aligning our strategy with a customer centric approach, positions us for success and gives us the competitive edge in the palm oil industry.
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